2026-04-18T18:44:52Zhttps://riubu.ubu.es/oai/request

oai:riubu.ubu.es:10259/97692024-12-12T01:05:24Zcom_10259_4731com_10259_5086com_10259_2604col_10259_4732

00925njm 22002777a 4500 dc Prodanova, Jana author San Martín Gutiérrez, Sonia author Jiménez Torres, Nadia Huitzilin author 2020 Despite its widespread use as a purchase channel, the Internet still provokes consumer concerns when it comes to the acquisition of high-involvement services, such as travel. This study, therefore, explores customers’ intentions to repeat their online travel purchases, depending on the level of attachment they develop with a website, as is driven by high- and low-task relevant website characteristics. With an innovative, electronic Stimulus–Organism–Response model that introduces a new site attachment variable, this study reveals that, among experienced online travel purchasers, service quality, security and privacy issues, and entertainment all function as stimuli to incite affective, cognitive, and social activity and thereby enhance site attachment. This site attachment, in turn, evokes beneficial customers’ responses, in the form of increased intentions to purchase travel services online again. With this distinctive approach to observing customers’ reactions to and interaction with websites, this study establishes several strategic implications that can help companies enhance their service features and provision, as well as ensure lasting relationships with their customers. 1091-9392 http://hdl.handle.net/10259/9769 10.1080/10919392.2020.1739395 1532-7744 Online purchase Repurchase intentions Attachment SOR Second-order Service quality Security and privacy Entertainment Travel services Achieving customers’ repurchase intention through stimuli and site attachment