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00925njm 22002777a 4500 dc Puche Regaliza, Julio César author Jiménez Palmero, Alfredo author Arranz Val, Pablo author 2017-09 Purpose – The purpose of this paper is to identify the principal success factors of a software project structured upon the basis of the viable system model (VSM). Design/methodology/approach – To do so, an exploratory empirical analysis is conducted of a set of software projects, in which the degree of compliance with the requirements set down by the VSM and the success rating of their development are identified. Findings – The results of the study indicate that the most influential factors in achieving global viability in a software project are the local environment, the organizational units and the intelligent system. Building on those factors, a mathematical prediction model is developed, reaching an accuracy of 63.16 percent in its predictions. Research limitations/implications – The authors wish to point out that due to the number of projects employed in the statistical analysis, the results have to be interpreted with caution and are of an exploratory nature. Practical implications – The authors seek to show that the VSM is an extremely useful tool for the management of software projects and, by extension, projects of a general nature. The authors therefore suggest that knowledge of VSM would be of incalculable value for managers wishing to manage projects successfully and to survive in such a complex and rapidly changing environment as the software project environment is. Its application allows us to diagnose and to detect the critical factors to achieve such success. Social implications – In addition, the research seeks to increase the universality of VSM, contributing to a better understanding of it and a better and greater formalization of it in favor of its acceptance and its practical use, seeking in this way to palliate some critical principals related to its abstraction and limited applicability and to increase its rigor and validity as an instrument for the diagnosis and the design of viable organizations. Originality/value – The novelty of this study is therefore principally found in the application of the VSM to the organizational structure of a software project in such a way that it allows us to detect key factors in its success. Besides, building on the validation of this proposal through the completion of a quantitative empirical analysis, this study also offers a prediction mathematical model that relates key factors with the success of the project. 1753-8378 http://hdl.handle.net/10259/10021 10.1108/IJMPB-08-2016-0068 Cybernetics Software project Viable system model Organizational cybernetics Viable system model structuring of success factors in software projects