2026-04-19T06:20:32Zhttps://riubu.ubu.es/oai/request

oai:riubu.ubu.es:10259/110552025-11-14T01:05:35Zcom_10259_4731com_10259_5086com_10259_2604col_10259_4732

2025-11-13T12:54:12Z urn:hdl:10259/11055 Consumer brand-cyberbullying in online brand communities: A conceptual and empirical extension Breitsohl, Jan Jiménez Torres, Nadia Huitzilin Roschk, Holger Megicks, P.R. Aagerup, U. Aggression Consumer-toconsumer interactions Cyberbullying Online communities Social media Companies like Manchester United and Nike host some of the largest online communities on social media to promote their brands. Increasingly, these communities experience incidents of cyberbullying amongst their members. Drawing on research from information studies, psychology, and marketing, we report on observations of eight online brand communities to reveal four conceptual elements – Aggression, Interpersonality, Reinforcing Platform Architecture, and Identity Focus – of consumer brand-cyberbullying (Study 1). Subsequently, we use survey data to show that a key explanation for why consumers who identify with brands bully others lies in their materialistic aspirations, and the extent of this depends on their online community participation, prior cyber-bullying experiences, and brand involvement (Study 2). Our findings provide insights for companies in shaping their policies and interventions to address this problematic behavior of online consumers. 2025-11-13T12:54:12Z 2025-11-13T12:54:12Z 2025-11 info:eu-repo/semantics/article 0197-2243 https://hdl.handle.net/10259/11055 10.1080/01972243.2025.2579816 1087-6537 eng The Information Society: An International Journal. 2025 https://doi.org/10.1080/01972243.2025.2579816 http://creativecommons.org/licenses/by/4.0/ info:eu-repo/semantics/openAccess Atribución 4.0 Internacional Routledge