2026-07-12T16:39:10Zhttps://riubu.ubu.es/oai/request

oai:riubu.ubu.es:10259/89272024-04-13T00:05:23Zcom_10259_4731com_10259_5086com_10259_2604col_10259_4732

00925njm 22002777a 4500 dc Jiménez Torres, Nadia Huitzilin author San Martín Gutiérrez, Sonia author Rodríguez Torrico, Paula author 2024-04 Purpose: This study aims to focus on how smartphone addiction impacts young consumer behavior related to mobile technology (i.e. the compulsive app downloading tendency). After a thorough literature review and following the risk and protective factors framework, this study explores factors that could mitigate its effects (resilience, family harmony, perceived social support and social capital). Design/methodology/approach: The study used the covariance-based structural equation modeling approach to analyze data collected from 275 Generation Z (Gen Z) smartphone users in Spain. Findings: Results suggest that resilience is a critical factor in preventing smartphone addiction, and smartphone addiction boosts the compulsive app downloading tendency, a relevant downside for younger Gen Z consumers. Originality/value: Through the lens of the risk and protective factors framework, this study focuses on protective factors to prevent smartphone addiction and its negative side effects on app consumption. It also offers evidence of younger consumers’ vulnerability to smartphone addiction, not because of the device itself but because of app-consumption-related behaviors. 1747-3616 http://hdl.handle.net/10259/8927 10.1108/YC-09-2023-1870 1747-3616 Smartphone addiction Compulsive app downloading Protective factors Gen Z Effect of smartphone addiction on compulsive app downloading tendency: protective factors for generation Z consumers