2026-07-11T09:03:24Zhttps://riubu.ubu.es/oai/request

oai:riubu.ubu.es:10259/96732024-11-08T07:57:37Zcom_10259_4731com_10259_5086com_10259_2604col_10259_9672

Jiménez Torres, Nadia Huitzilin San Martín Gutiérrez, Sonia García-Gallego, José Manuel Place-of-Origin Perceived quality Brand loyalty Inner self-expressive brand Ethnocentrism Animosity Cultural intelligence Fast-food restaurants The present chapter explores the role of place-of-origin-related variables as antecedents of quality perception and loyalty toward American fast-food brands. The cognitive appraisal approach and the social identity theory help to propose a model that connects individual-related variables (animosity, ethnocentrism, metacognitive cultural intelligence) and brand-related variables (inner self-expressive brand, perceived quality and brand loyalty). The presented model was tested through empirical observation with 287 consumers of American fast-food brands. Partial least squares path modelling (SmartPLS3) was employed as a method to analyze the data. Results disclose a cognition-affection-behavior path that goes from metacognitive cultural intelligence to emotions such as animosity and inner self-expressive brand and, ultimately, behavioral brand loyalty. This investigation provides novel insight into key variables such as metacognitive cultural intelligence or the inner self-expressive brand in the field of place-of-origin regarding the service sector of restaurants. 2024-11-07 2024-11-07 2023 info:eu-repo/semantics/bookPart 978-992-716-733-1 978-992-716-732-4 http://hdl.handle.net/10259/9673 eng Country of origin effects on service evaluation, p. 47-70 http://hdl.handle.net/10576/49727 info:eu-repo/semantics/openAccess Qatar University Press