RT info:eu-repo/semantics/article
T1 Quality in organizations: its capacity for transformation to create sustainable value
A1 Arranz Val, Pablo
A1 Puche Regaliza, Julio César
A1 Antón Maraña, Paula
K1 Quality
K1 Excellence
K1 SDGs
K1 EFQM
K1 ISO
K1 Calidad total
K1 Total quality management
AB This paper shows the growing importance of the commitment of people and organizations tocontinuous personal, institutional and social improvement in order to generate sustainablevalue. It analyzes the evolution of the concept of quality in the different development stages ofthe organizations and specifies the main systems of recognition of quality and excellence at aglobal level, obtaining the results of the recognitions with the systems of the InternationalOrganization for Standardization (ISO) and European Foundation Quality Management(EFQM) both by sectors and by countries in the last years. The progress has been significantand there is still a long way to go to achieve, as far as possible, the Sustainable DevelopmentGoals proposed by the United Nations for 2030. The proposal for the new EFQM Model willundoubtedly contribute to achieving the SDGs. Because the model offers a framework andmethodology to help with the changes, transformation and disruption that people andorganizations face every day by measuring where they are on the path to sustainable valuecreation.
PB Universidad de Oviedo
YR 2020
FD 2020-06
LK https://hdl.handle.net/10259/10945
UL https://hdl.handle.net/10259/10945
LA eng
DS Repositorio Institucional de la Universidad de Burgos
RD 17-may-2026