RT info:eu-repo/semantics/conferenceObject
T1 Can rail infrastructure determine perceived quality of service of suburban trains? Insights from Cercanías Madrid
A1 Romero López, Carlos
A1 Zamorano Martín, Clara
A1 Monzón de Cáceres, Andrés
K1 Metro
K1 Subway
K1 Infraestructuras
K1 Infrastructures
K1 Ingeniería civil
K1 Civil engineering
K1 Transporte
K1 Transportation
AB Public transport modes in urban peripheries have a twofold function: buses provide theterritorial capillarity, while the suburban rail acts as the backbone of mobility. Despite itsrelevance there, suburban rail usually runs on pre-existing tracks for heavy rail services.Moreover, in the current context of rail liberalization in Europe, the infrastructure managerand the rail operator are separate organizations with impacts on suburban rail. Therefore, itis important to discern the responsibilities of both agents in providing a better service, topromote a more sustainable mobility. This work aims to explore how the perceived qualityof service (QoS) of suburban rail services can be influenced by the rail networkinfrastructure. The suburban rail network of Madrid (Cercanías) has been selected as casestudy because of the combination of pre-existing and new tracks as well as having a total of9 regular lines, enough to perform this analysis. Data is gathered from the 2019 annualCercanías traveler satisfaction survey. First, different aspects of the lines are thoroughlyexamined, such as the travel time between stops, shared sections or the location of thedifferent sections within the metropolitan area. These factors are transformed into indicatorsto ease comparison. Based on the main indicators and the average QoS, lines are classifiedinto 4 groups. The joint analysis of the infrastructure indicators and the attributes from thetraveler satisfaction survey suggests that lines with similar QoS also have features commonregarding to infrastructure and operation such as line length or travel time between stations.
PB Universidad de Burgos. Servicio de Publicaciones e Imagen Institucional
SN 978-84-18465-12-3
YR 2021
FD 2021-07
LK http://hdl.handle.net/10259/6999
UL http://hdl.handle.net/10259/6999
LA eng
NO Trabajo presentado en: R-Evolucionando el transporte, XIV Congreso de Ingeniería del Transporte (CIT 2021), realizado en modalidad online los días 6, 7 y 8 de julio de 2021, organizado por la Universidad de Burgos
NO The authors gratefully acknowledge the Spanish Ministry of Transport and Renfe Operadora for their support in the preparation of this article by providing us with data related to the annual passenger satisfaction survey.
DS Repositorio Institucional de la Universidad de Burgos
RD 25-abr-2024