TY  - GEN 
AU  - Muñoz Hoyos, Claudia
AU  - Laniado Rodas, Henry
PY  - 2021
SN  - 978-84-18465-12-3
UR  - http://hdl.handle.net/10259/6851
AB  - A new scale for assessing traveler experience in air trips is proposed. Here, passenger
experience is measured through travelers' perception of service quality, considering it as a
chain of services. The new scale is called air travel service...
LA  - eng
PB  - Universidad de Burgos. Servicio de Publicaciones e Imagen Institucional
KW  - Aeropuertos
KW  - Airports
KW  - Ingeniería civil
KW  - Civil engineering
KW  - Transportes
KW  - Transportation
TI  - Evaluating airport and airline service quality: A structural equation modeling approach
DO  - 10.36443/10259/6851
ER  -