TY  - JOUR 
AU  - Prodanova, Jana
AU  - San Martín Gutiérrez, Sonia
AU  - Jiménez Torres, Nadia Huitzilin
PY  - 2023
SN  - 1470-949X
UR  - http://hdl.handle.net/10259/9766
AB  - The mobile banking channel, although thriving, has been characterised by features such as lack of information or difficult accessibility to direct advice in the mobile communication between clients and banks, making clients' use of mobile banking...
LA  - eng
PB  - Inderscience
KW  - Mobile banking
KW  - M-Banking
KW  - Resources
KW  - Inadequacies
KW  - Resource-based Theory
KW  - RBT
KW  - Ubiquity
KW  - Satisfaction
KW  - Permission-based marketing
KW  - Word-of-mouth
KW  - WOM
KW  - Perceptions
KW  - M-Commerce
KW  - U-Commerce
KW  - Banca telefónica
KW  - Home banking services
KW  - Satisfacción del cliente
KW  - Consumer satisfaction
TI  - Customers' predisposition to use mobile banking: resource's availability is decisive
DO  - 10.1504/IJMC.2023.128818
T2  - International Journal of Mobile Communications
VL  - 21
M2  - 159
ER  -