TY - GEN AU - Muñoz Hoyos, Claudia AU - Laniado Rodas, Henry PY - 2021 SN - 978-84-18465-12-3 UR - http://hdl.handle.net/10259/6851 AB - A new scale for assessing traveler experience in air trips is proposed. Here, passenger experience is measured through travelers' perception of service quality, considering it as a chain of services. The new scale is called air travel service... LA - eng PB - Universidad de Burgos. Servicio de Publicaciones e Imagen Institucional KW - Aeropuertos KW - Airports KW - Ingeniería civil KW - Civil engineering KW - Transporte KW - Transportation TI - Evaluating airport and airline service quality: A structural equation modeling approach DO - 10.36443/10259/6851 ER -