RT info:eu-repo/semantics/article
T1 In search of the roots of corporate reputation management: Being a consistent corporate social performer
A1 Pérez Cornejo, Clara
A1 Quevedo Puente, Mª Esther
A1 Wilson, Alan
K1 Corporate reputation
K1 Corporate social performance
K1 CSP consistency
K1 Stakeholder approach
K1 Empresas-Gestión
K1 Industrial management
AB Corporate social performance (CSP) has received a particularly high share of attention as one of the main determinants of corporate reputation. However, few studies have tested the extent to which the relationship between CSP and corporate reputation may be affected by industry, country, or other context-related variables. Besides, some conceptual thinking suggests that the impact of CSP on corporate reputation may vary according to the level of consistency of a firm's behaviors. However, this view has not been empirically addressed. For this reason, the main objective of this study is to explore the impact of consistency in CSP management on corporate reputation. Specifically, we analyze both the effect of CSP internal consistency (or consistency between environmental and social performance) and CSP consistency over time on corporate reputation. The results based on data from an international sample of 133 companies for the period 2011 to 2016, support either CSP internal consistency or CSP consistency over time (positive increment of CSP over time) positively affecting corporate reputation. The results also confirm the moderation effect of CSP internal consistency on the relationship between CSP and corporate reputation. These results reveal that consistency in social responsibility management helps a firm to consolidate its corporate reputation.
PB Wiley
SN 2694-6416
YR 2022
FD 2022-01
LK http://hdl.handle.net/10259/6167
UL http://hdl.handle.net/10259/6167
LA eng
NO Open access publication thanks to the University of Burgos.
DS Repositorio Institucional de la Universidad de Burgos
RD 03-may-2024