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    Por favor, use este identificador para citar o enlazar este ítem: https://hdl.handle.net/10259/10945

    Título
    Quality in organizations: its capacity for transformation to create sustainable value
    Autor
    Arranz Val, PabloAutoridad UBU Orcid
    Puche Regaliza, Julio CésarAutoridad UBU Orcid
    Antón Maraña, PaulaAutoridad UBU Orcid
    Publicado en
    Economics and Business Letters. 2020, V. 9, n. 4, p. 306-316
    Editorial
    Universidad de Oviedo
    Fecha de publicación
    2020-06
    DOI
    10.17811/ebl.9.4.2020.306-316
    Resumo
    This paper shows the growing importance of the commitment of people and organizations to continuous personal, institutional and social improvement in order to generate sustainable value. It analyzes the evolution of the concept of quality in the different development stages of the organizations and specifies the main systems of recognition of quality and excellence at a global level, obtaining the results of the recognitions with the systems of the International Organization for Standardization (ISO) and European Foundation Quality Management (EFQM) both by sectors and by countries in the last years. The progress has been significant and there is still a long way to go to achieve, as far as possible, the Sustainable Development Goals proposed by the United Nations for 2030. The proposal for the new EFQM Model will undoubtedly contribute to achieving the SDGs. Because the model offers a framework and methodology to help with the changes, transformation and disruption that people and organizations face every day by measuring where they are on the path to sustainable value creation.
    Palabras clave
    Quality
    Excellence
    SDGs
    EFQM
    ISO
    Materia
    Calidad total
    Total quality management
    URI
    https://hdl.handle.net/10259/10945
    Versión del editor
    https://doi.org/10.17811/ebl.9.4.2020.306-316
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    Attribution-NonCommercial-NoDerivs 3.0 Unported
    Documento(s) sujeto(s) a una licencia Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported
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    Arranz-ebl_2020.pdf
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