The pandemic made the transport system administration switch the way decisions were made
in topics such as the response speed, resilience to shifts in the demand, and the new policy
needs. Therefore, public transport requires monitoring tools, such as dashboards, and an
emphasis in user characterization, in addition to traditional modeling and supply-demand
indicators historically used by TransMilenio in order to command the operation of the public
transport system of Bogotá D.C.
This study employed descriptive spatial and statistical analysis to comprehend the relations
among the registers of contagion waves, user polls and the boarding information on SITP.
Complementarily, the article shows the shifts in the demand towards the regulatory
milestones for the pandemic, and how short-term changes in bus supply were made due to
these set of regulations.
The paper also provides a recap of the international discussion about the occupation,
efficiency, and biosecurity of massive public transport systems. The main results for
TransMilenio were some supply changes, among others.
