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Título
Are you technologically prepared for mobile shopping?
Publicado en
The Service Industries Journal. 2021, V. 41, n. 9-10, p. 648–670
Editorial
Routledge
Fecha de publicación
2021
ISSN
0264-2069
DOI
10.1080/02642069.2018.1492561
Resumen
This study explores the influence of travellers’ technology readiness on variables derived from the Theory of Planned Behavior [Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. doi:10.1016/0749-5978(91)90020-T] in the context of mobile purchases of travel-related services. The model estimation, using structural equation modelling and data from 220 Spanish online buyers of travels, suggests that technologically ready customers are more prone to be persuaded by others’ opinions, perceive more control and have greater intentions to purchase a travel by mobile phone. In contrast, consumers’ technology readiness does not appear to improve their attitudes toward mobile phone advertising. This technology readiness construct partially extends the Theory of Planned Behavior and constitutes a primary determinant of consumers’ intentions to purchase travel services through mobile phones.
Palabras clave
Travel services
Mobile phones
Purchase intention
Technology readiness
Theory of Planned Behavior
Materia
Consumidores-Conducta
Consumer behavior
Viajes
Voyages and travels
Teléfonos móviles
Cell phones
Versión del editor
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